8 Things I’ve Learned from Working Retail

by Marian Schembari on February 9, 2010

This is a public service announcement.

Fake smile, people. Learn to spot one. That’s actually death in her eyes.

I recently took a part-time job to pay the bills as my freelance work started growing. The job and my coworkers are surprisingly awesome but I’m dangerously close to lighting the building on fire while at the exact moment it’s filled with customers. Seriously ya’ll, people are idiots. So out of the goodnes of my heart, here are some tips for ANY TIME YOU EVER PURCHASE ANYTHING IN YOUR LIFE:

1. When standing in line, for the love of God please take out your wallet before heading to the counter. Not only does it annoy the crap out of me when people spent 45 minutes fumbling for their wallets, but you’re holding up the line! What the hell else are you doing in line besides waiting to pay!?!?

2. If you’re purchasing tickets with someone and the cashier asks how many, they couldn’t give a flying fuck how many people you’re watching the movie/show/concert with. They want to know how many tickets you plan to purchase. Because when they ring up the random number you give them and then you tell them, “um… no, could we pay separately?” they are secretly wanting to stab you in the face.

3. Before asking a question that your cashier friend (CF from now on) has heard 735 times before, look in the immediate vacinity. There is a 99% chance your question is answered in sign form for the exact purpose of preserving our sanity.

4. If you have a coupon, discount card, student ID or something that gives you money off your purchase, give it to your CF before they ring you up. Thank you.

5. You know when you cutely argue with your friend or significant other about who’s going to pay? It’s actually not cute and you’re putting your CF in an akward position, especially (oh-my-God-I-hate-this-so-much) when you both shove money in their face and ask him/her to choose.

6. Please remember this: we don’t make the rules. This is something that gets me every time – whether you’re a waiter or flipping burgers or selling clothes – the person behind the counter is the voice of their boss and not your punching bag. If you have a problem, ask for the manager and please stop yelling at me.

7. We are also not a bank. If the store has just opened and you’re buying a pair of socks with a $100 bill, I’m sorry, I either don’t have change or am going to give you $98 in ones. You’re fault = not my problem.

8. Tell your CF what you want. Buying tickets? Don’t just stand there like a complete douche waiting for them to read your mind. Buying something? Put it on the counter; we honestly can’t see through solid objects. Promise.

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  • http://twitter.com/marianschembari/status/8870333369 Marian Schembari

    8 Things I've Learned from Working Retail http://bit.ly/cFKZn0

  • http://isao.typepad.com/ Isao

    Isn’t this the purest example of making a great blog entry out of one’s personal life account? Great read, thank you. I will never ask for directions at a cashier. Without buying anything.
    Years ago when I worked as a waiter in a restaurant we knew which of the clients had been/was waiters too – they stacked all plates in a single place before leaving.

    • http://marianlibrarian.com/ Marian Schembari

      LOL Directions are fine, because that’s not something you can put a sign up and just address. As long as there’s not a line behind you… ;-)

  • http://isao.typepad.com/ Isao

    Isn’t this the purest example of making a great blog entry out of one’s personal life account? Great read, thank you. I will never ask for directions at a cashier. Without buying anything.
    Years ago when I worked as a waiter in a restaurant we knew which of the clients had been/was waiters too – they stacked all plates in a single place before leaving.

  • http://isao.typepad.com Isao

    Isn’t this the purest example of making a great blog entry out of one’s personal life account? Great read, thank you. I will never ask for directions at a cashier. Without buying anything.
    Years ago when I worked as a waiter in a restaurant we knew which of the clients had been/was waiters too – they stacked all plates in a single place before leaving.

    • http://marianlibrarian.com Marian Schembari

      LOL Directions are fine, because that’s not something you can put a sign up and just address. As long as there’s not a line behind you… ;-)

  • http://twitter.com/pete_kistler/status/8892971094 Pete Kistler

    @marianschembari: 8 Things I’ve Learned from Working Retail http://bit.ly/aFRS5Q

  • http://twitter.com/dbsalk David S

    Nicely done. You would hate The Consumerist website (consumerist.com). All the customers who commit the sins you just mentioned flock there and bitch about the crappy service they get from people like you and me.

    Regarding item #1: during the holidays, I actually suggested to my store manager that we put up a sign reading “Please have your discount card and form of payment ready” at the start of the queue line. It was obviously too logical of a suggestion, because it didn’t happen.

  • http://twitter.com/dbsalk David S

    Nicely done. You would hate The Consumerist website (consumerist.com). All the customers who commit the sins you just mentioned flock there and bitch about the crappy service they get from people like you and me.

    Regarding item #1: during the holidays, I actually suggested to my store manager that we put up a sign reading “Please have your discount card and form of payment ready” at the start of the queue line. It was obviously too logical of a suggestion, because it didn’t happen.

    • http://marianlibrarian.com/ Marian Schembari

      Crap. I’m not even going to go there for fear of imploding.

      The sign is a great idea though!

  • http://twitter.com/dbsalk David S

    Nicely done. You would hate The Consumerist website (consumerist.com). All the customers who commit the sins you just mentioned flock there and bitch about the crappy service they get from people like you and me.

    Regarding item #1: during the holidays, I actually suggested to my store manager that we put up a sign reading “Please have your discount card and form of payment ready” at the start of the queue line. It was obviously too logical of a suggestion, because it didn’t happen.

    • http://marianlibrarian.com Marian Schembari

      Crap. I’m not even going to go there for fear of imploding.

      The sign is a great idea though!

  • Christine Negroni

    Baby, you need to drink less coffee.

  • Christine Negroni

    Baby, you need to drink less coffee.

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  • http://twitter.com/marianschembari/status/25124267818 Marian Schembari

    Trying to decide which post to read at the blog slam. Think I'll go with the censorship one, but this is my favorite: http://bit.ly/cFKZn0

  • http://twitter.com/janetnorcal/status/25183722023 Janet Webb

    Best blog EVAH! My dd worked at JCrew & learned so much. Got greatest clothes! RT @MarianSchembari [] my favorite: http://bit.ly/cFKZn0

  • http://jeansandtie.com/ JeansAndTie

    I think everyone should have a little retail experience. Here is the other side. I wrote ‘Lessons for a customer in retail.’ http://wp.me/pN5G3-1o I hope you enjoy them. Good Days.

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  • http://twitter.com/JeansAndTie Jacob K. Bluhm

    My favorite is asking “How is your day going?” and being answered with the ‘fake smile’.  That’s when I know things are not going to go well.

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