5 Things the U.S. Could Learn from New Zealand

by Marian Schembari on November 15, 2011

It’s very rapidly creeping up to my one year anniversary in New Zealand. It’s been one helluva year with a lot of crap, adventure, growth and yummy good things in my life. While many aspects about living in NZ drive me insane (mostly due to prolonged culture shock), I’ve also been amazed at how many things New Zealand has perfected the rest of the world hasn’t caught on to yet. For example…

Pavement markers/lane dividers – In New Zealand, they put bumps between lanes to keep you from drifting over. We have ridged roads on the side of Connecticut highways, but only to warn you you’re drifting off the highway itself, not your lane. These things are brilliant I tell you! Despite New Zealanders being crazy drivers, I reckon this keeps the streets much safer.

Transferring money – In the States, any time I’ve owed a friend money I have to pay them back in cash or through PayPal. In the wonderful land of New Zealand, that is silly talk. Almost no one carries cash here and I’ve split dinner bills by simply paying directly into someone’s account. No fees, no weird routing numbers or bank addresses. A simple account number and you’re good to go. And it’s free. Imagine that.

Coffee – Why oh why in the name of sweet baby Jesus does America not know how to make a proper coffee? If you’ve never tried a flat white, you haven’t yet lived. For those who’ve never been to Australasia, I’m afraid you just can’t understand. It’s heaven in a cup and I dread the day I return to the States for this very serious reason.

TradeMeTradeMe is set up almost exactly like eBay with more of a local, Craigslist feel. New Zealand also has the luxury of taking great ideas from around the world and making them better. The first time I used TradMe I lost out on a great couch because I placed a high bid during the last few minutes (like I was trained to do on eBay). But on TradMe, if you bid during the last two minutes, the auction extends by another two minutes. This pissed me off to no end because it means the auction can theoretically go on forever. But I slowly realized how amazing this is for sellers. It means if someone is willing to pay more, they should get it (real life auctions don’t just run out of time). It’s obnoxious as all get out as things can become expensive, but it also means it’s a great marketplace for sellers. I listed a phone for $50 and made $150 because the auction kept extending. Keeping it classy, TradMe.

Being happy with what you have – Americans are rarely 100% pleased with what they have. I don’t know if it’s my generations or Americans as a whole, but even what I have: an amazing job, the ability to live in this amazing, unique country, being young and health and active. But no. It’s always more more more. New Zealand is famous for it’s amazing quality of life. It’s consistently voted as one of the top cities to live in the world.

Things NZ Can Learn From the States

The things that have always bothered me about this country (expensive groceries/cosmetic/clothing, weird opening hours, bad phone reception) are mostly just adjustment things that are actually starting to grow on me. Still, there are two “quirks” that Kiwis can seriously learn from the States:

Customer service – It’s shocking how bad the customer service in New Zealand is. The funny bit is, people are hugely friendly here, so they always fuck up with a smile. We had no internet in our house for weeks, paid for it, and got zero support from Orcon. I’ve had Jetstar flights cancelled with no notice. You’ll get a burned coffee and won’t get your money back. It’s definitely the American in me that gets so pissed off with this because we expect to get what we pay for. I’m learning to deal though as the bank tellers here ask about your day and people smile on the streets.

Insulation – There’s not much I can say about this. I have yet to be in a house in New Zealand that actually has insulation. This is NOT a tropical country, folks. It gets cold. Insulation should be part of the world. The end. Period. Donesville.

{Photo credit 1, 2)

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  • http://twitter.com/marianschembari/status/136444103478087680 Marian Schembari

    4 Things the U.S. Could Learn from New Zealand http://t.co/JZ932ARZ

  • http://twitter.com/newzealandac/status/136474912654237696 NZ Accommodation

    4 Things the U.S. Could Learn from New Zealand — Marian … http://t.co/hDH3Nyq1

  • Delia Lloyd

    I live in the UK and must back you up on two things:

    1. the money thing. When someone first asked me for my account number so that they could transfer money they owed me into my account, I thought it was an invasion of my privacy. Why don’t you write me a check? I wondered. Now I can’t imagine doing anything as absurdly cumbersome as writing a check. I give them my acct # and sort code and we’re done in a matter of minutes. And

    2. Flat Whites rule. My favorite coffee shop in London is run and owned by a bunch of Kiwis and I will never look back…

    Delia Lloyd
    http://www.realdelia.com

    • http://marianlibrarian.com Marian Schembari

      I had the same thought about account numbers! But now I can’t understand why things are so complicated in the States.

      And do you go to Flat White on Berwick? I trained myself to deal with all the caffeine before moving to NZ by going to Flat White every week ;-) There’s an amazing hole in the wall place near Russel Square, but I can’t remember the name. So glad you’re able to get your fix. I have yet to find a place that does them in the States :(

      • http://www.butterflycopywriting.com Lucy Smith

        I think in New York there are a couple of New Zealand cafes…but that’s pure hearsay/something I might have read somewhere once.

        It’s interesting what you say about Trade Me – I actually several things about it really annoying. (Not auto-extend, that just seems logical and I think eBay shoots itself in the foot by not having that.) Because sellers can do fixed-price offers if an item doesn’t sell, what happens is that if you sell something you end up with a whole heap of people watching your auction but nobody bids. Then as soon as the auction expires you get hit with a request for a FPO because people are hoping to get the item cheaper than your reserve. It really bugs me – Trade Me users can be such cheapskates. There’s also the flip side, where people list crap at ridiculous prices.

        The reason customer service is crap is because nobody ever complains, for some reason. So it’s a vicious circle – a barista burns the coffee, the customer sucks it up and says nothing, so the barista never learns and keeps making burnt coffee. (If you did complain, I’m sure they would at least make you another one.) And I suppose also because we don’t tip, so they get paid the same whether customers are happy or not. I love the fact that tipping isn’t expected here, but I can see how it would go a long way towards making service staff care about service!

  • Mindo51

    They have the lane dividers/reflectors in Southern California and other areas of the US where snow plowing is not necessary.

    • http://marianlibrarian.com Marian Schembari

      You know, I didn’t even think of snow plowing! I’d heard California was on the ball when it came to lane dividers, so it’s good to hear this is available in other States as well. That said, there’s rarely ever plowing on the motorway so I still think more places should start using these!

  • Jasons Travel Media

  • alisha

    Love the list Marian, especially about learning to be happy with what we have. I think that was my biggest lesson England taught me too. :) By the way, we’ve got excellent coffee in Seattle, so I guess you’ll have to just come here whenever you move back to the States. Plus, our coffeeshops all have free Wi-Fi. I don’t know if things have changed in the past year, but in 2010 it was so hard to find Wi-Fi in coffeeshops in Auckland. 

    • http://marianlibrarian.com Marian Schembari

      Amen. Americans (and the Brits to some extent, are so soooo crap at that. Life here is just easier because people aren’t constantly all over the place with wanting more every second. Not that they aren’t ambitious, but people here are just more content and I’m learning to love it!

      I’ve heard about Seattle coffee and your city is defniitely on my list of places to go next! Wifi is sloowwwwly getting better here, but not by much. I do miss that in every coffee shop EVER in the States.

  • http://twitter.com/kim_lesch/status/136573818683654144 Kim Lesch

    RT @jasons_travel: NZ is an awesome little country, this is a good read about what the US could learn from Aotearoa http://t.co/XdiSQL5E

  • http://twitter.com/kaimataretreat/status/136625009417388032 Kaimata Retreat

    RT @jasons_travel NZ is a pretty awesome little country,good read about what the US could learn from Aotearoa … http://t.co/TqUaDaN1 #in

  • http://twitter.com/manpriyasamra/status/136638154903003136 Manpriya Samra

    Also, Flight of the Conchords = best show ever. RT @MarianSchembari: 4 Things the U.S. Could Learn from New Zealand http://t.co/ZB861FuK

  • @EdGibney

    I just passed my first year in England and would add how much I love the extra information on their food labels. How’s NZed for that? I’m thinking of moving there in a few years.

    • http://marianlibrarian.com Marian Schembari

      Actually, I’ve never noticed! I didn’t notice it in the UK either. That said, I have a feeling that most places are better than the States for disclosing ingredient information.

  • http://twitter.com/purplekat99 Becs

    I was just gonna say what Mindo said in the comments, we have lane dividers in SoCal. Didn’t realize it was a no-snow thing (having never lived in a place long enough to experience a full-on “real” winter)

    Ohmigod, so agree with the bank. I think I carried the same $20 note around with me for MONTHS because I just paid EFTPOS for everything. And when buying stuff online from NZ retailers? Love that you just send money to their accounts and you are all done! And your stuff is delivered usually within 24-48 hours.

    New buildings are better insulated. The first place I lived was old, tiny and always freezing so I had the heater going pretty much 24/7. The second place I live was pretty new, way bigger and I could actually turn my heater off some days!

    Love how friendly bank tellers are, I had the best experience with ASB that I nearly cried when they cut my EFTPOS card when I left.

    • http://marianlibrarian.com Marian Schembari

      I KNOW!!! EFTPOST is brilliant and I totally laughed about it when I first got here but now the lack of need for cash makes me hugely happy. And now that Auckland has a bus/train card I literally NEVER have cash on me.

  • http://www.perezfox.com Prescott Perez-Fox

    I agree that eBay needs some overhauling in virtually every respect. I recently sold a few things (for very cheap) and the experience was horrible. Extending the auction is something that has been recommended to eBay for years, because there’s nothing worse than losing to a sniper.

    A Flat White is basically a latte with no foam (the way I was taught to make it, and still drink it). I’m kind of a coffee snob too, I can’t drink regular-ass drip coffee, especially from a diner, bowling alley, or some other non-coffee shop.

    And it’s funny about the customer service because I feel like the only reason Americans give anything that even smells like customer service is because they’re working for tips and/or they’re afraid to be fired. Perhaps the flip side is that we have a tattling culture where Americans will not hesitate to call the manager and complain about a specific employee. In other words, it’s mostly “the stick.” My parents now live in Puerto Rico for 2.5 months out of the year and say that it’s like going back in time, to an era where you could actually get customer service from a shop. Maybe it’s all relative.

    I totally feel you on the bank transfer thing. PayPal needs to be de-throned big time. How many times have you caught yourself saying “Ugh, PayPal, I guess.” I use it for my own online invoicing, but I wish there were other competitors to make transfers or serve as an interface for credit card transactions. Maybe Square will be able to make some headway here.

    • http://marianlibrarian.com Marian Schembari

      Wow! This is an epic comment, thank you :)

      In regards to your PayPal comment though, I don’t think the solution is a competitor stepping up their game. Seriously, PayPal pretty much is nonexistent here and in the UK because it’s so easy to trasnfer money through your bank. What needs to happen in the States is for the banks to become more flexible. Oh wait… that will never happen ;-)

      Your comment about having a tattling culture is spot on though. Makes Americans sound like assholes a bit. That said, I miss living in a country where getting what you pay for is expected. It’s ingrained in our culture to not be ripped off without a consequence.

  • http://twitter.com/jimmyjangles/status/144944053228797952 James Ryan

    RT @MarianSchembari: 5 Things the U.S. Could Learn from New Zealand http://t.co/MBhH4YsP

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